Our approach to Responsible Business is a vital enabler of our
corporate vision of becoming our customers' most trusted
partner.
What being a Responsible Business means to us
Focusing on the issues that matter to our stakeholders
During 2010, we conducted a significant piece of stakeholder
research which helped us identify nine material issue areas that
will form the basis of our approach to Responsible Business for the
future. These material issue areas are:
- Governance and risk systems
- Responsible marketing and selling
- Customer service
- Our employees
- Indirect impact of investments
- Supply chain
- Financial crime
- Community impact
- Direct environmental impact
Responsible Business highlights from 2010
- First full year of operation of the Responsible Business
Committee which oversaw:
- Responsible Business Policy rolled out across the Group
- Responsible Investment taskforce set up
- Conducted stakeholder research into responsible business
issues
- £13.6 million invested in our local communities focusing on
financial education, enterprise development and sustainable
community development. For example:
- £4.6m through the Masisizane Fund including micro-finance
- £2.7m spent through the five Old Mutual Foundations.
The diagram below summarises our evolving approach to
Responsible Business and shows the nine material issue areas
discussed in the Responsible Business section.
